RETURN & EXCHANGES

Our shoes and bags are made from natural materials by real human beings, meaning mistakes unfortunately sometimes happen, and unique products may (even though very rarely) break or not live up to our high quality standards. 

As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If the product is somehow damaged or faulty, please fill out the Return Request form below describing the problem (enclose pictures if possible!) and we will get back to you to solve the issue as quickly as possible.

Returns & Exchanges FAQ

Try on your shoes while standing on a carpet, a bath towel or similar, to ensure the soles of the shoes stay as new. We do not accept returns that have been worn, scratched or have marks. 

If you are not 100 percent satisfied with your purchase, you may return your item in unworn condition and with original packaging within 14 days. 

Please allow 14 days for us to make a full inspection and processing of your return.