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WE SHIP WORLDWIDE

RETURNS


If you are not 100 percent satisfied with your purchase, you may return your item in unworn condition and with original packaging for a refund (minus shipping charges) within 14 days.

 

Frequently asked questions about returns – find your answer below or drop us a line at info@blankens.com. If you for some reason did not receive a return document, please contact us on the same email address.

 

I picked the wrong size/color – how do I replace an item for another one?

First, place a new order on blankens.com, then simply follow the instructions on the return document that is provided in your original package. 

For returns from outside of Sweden, please email us on info@blankens.com for further instructions.

How do I make a return?

For returns within Sweden, use the return document provided in your package and follow the instructions carefully.

If you would like to make a return from outside of Sweden, please email us on info@blankens.com for further instructions.

Please note that all items must be returned in original purchase condition and packaging, within 14 days of delivery. Final sale items can only be returned in exchange for store credit.

Who pays for the return freight?

If you want to replace a purchase (to switch it for another size, for example), return shipping is free. Simply use the provided return document provided in your package. 

If you want to return a purchase, a cost of 89 kr (for returns within Sweden) will be withdrawn from your refund. 

Our shoes and bags are made from natural materials by real human beings, meaning mistakes unfortunately sometimes happen, and unique products may (even though very rarely) break or not live up to our high quality standards. If this happens, please send an email to info@blankens.com describing the problem (enclose pictures if possible!) and we will get back to you to solve the issue as quickly as possible.

How do I get my refund?

Your payment will be refunded to the card you paid with, minus the possible cost for the return freight. The transfer can take up to five business days, depending on your bank's refund process.