If you are not 100 percent satisfied with your purchase, you may return your item in unworn condition and with original packaging, including dust bag, for a refund (minus shipping charges) within 14 days. If the dust bag is missing when we receive your returned item, 100 SEK will be deducted from your refund.
Please allow 14 days for us to make a full inspection and processing of your return.
Please note: Try on your shoes while standing on a carpet, a bath towel or similar, to ensure the soles of the shoes stay as new. We do not accept returns that have been worn, scratched or have marks.
Frequently asked questions about returns – find your answer below or drop us a line at email@example.com. If you for some reason did not receive a return document, please contact us on the same email address.
I picked the wrong size/color – how do I replace an item for another one?
Simply follow the instructions on the return document that is provided in your package. Please note: You do not need to place a new order, just provide the information needed on the return document.
For returns from outside of Sweden, please email us on firstname.lastname@example.org for further instructions.
If the requested size is sold out, you, the customer, pays the return freight of 129 SEK, which will be withdrawn from your refund.
How do I make a return or claim?
For returns within Sweden, use the return document provided in your package and follow the instructions carefully.
If you would like to make a return from outside of Sweden, please email us on email@example.com for further instructions.
Please note that all items must be returned in original purchase condition and packaging, within 14 days of delivery. Dust bag must be included, otherwise 100 SEK will be deducted from your refund. The shoe box can not be used as outer packaging.
A wear and tear offset fee will be applied to claims: 1 years usage equals 25% off, 2 years usage equals 30% and more than 2 years usage equals 50% of the recommended retail price.
Non-approved returns: All received returns are inspected on arrival to the warehose. We reserve the right not to approve returns of products that have been used more than just for fitting, or where the original packing is damaged.
If the return is not approved the product will be sent back to the customer and the purchase is considered complete. We do not charge any fees for our handling in connection with such returns.
Who pays for the return freight?
If you want to replace a purchase (to switch it for another size, for example), return shipping is free. Simply use the provided return document provided in your package. If the requested size is sold out, you need to pay the return freight of 129 SEK, which will be withdrawn from your refund.
If you want to return a purchase, a cost of 129 SEK (for returns within Sweden) will be withdrawn from your refund.
Our shoes and bags are made from natural materials by real human beings, meaning mistakes unfortunately sometimes happen, and unique products may (even though very rarely) break or not live up to our high quality standards.
As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If the product is somehow damaged or faulty, please send an email to firstname.lastname@example.org describing the problem (enclose pictures if possible!) and we will get back to you to solve the issue as quickly as possible.
How do I get my refund?
Your payment will be refunded to the card you paid with, minus the possible cost for the return shipping. The transfer can take up to five business days, depending on your bank's refund process.