How do I replace an item?
First, place a new order in our shop, then use the return form when you send back the product you wish to replace. Return freight is free when replacing a product.
How do I make a return?
If, for any reason, you wish to return an item bought in our webshop, send it as a letter to us by mail at the following address, within 14 days of purchase:
ITS Metallvägen 6
Fill out the return form (can be downloaded for printing here) and enclose in the package. Pack your shoes so that they will not be damaged in the shipment, preferably by using the box they were sent to you in.
Please note that final sale items only can be returned in exchange for store credit.
Who pays for the return freight?
If you want to replace a purchase (to switch it for another size, for example), return shipping is free.
If you want to return a purchase, the cost for the shipping back to our warehouse is on you.
Our shoes and bags are made from natural materials by real human beings, meaning mistakes unfortunately sometimes happen, and unique products may (even though very rarely) break or not live up to our high standards in quality. If this happens, please send an email to email@example.com describing the problem (enclose pictures if possible!) and we will get back to you as soon as possible with a prepaid return form, so that you can return the product to us and get your money back.
How do I get my refund?
Your payment will be refunded to the card you paid with. The transfer can take up to five business days, depending on your bank's refund procedures.