Please note: Try on your shoes while standing on a carpet, a bath towel or similar, to ensure the soles of the shoes stay as new. We do not accept returns that have been worn, scratched or have marks.
All cleared orders are processed by our warehouse within two business days of receiving the order. During our sales period, order processing may however take up to five business days. We operate Monday to Friday, with the exception of Swedish public holidays. An order confirmation will be sent by email when your order is placed. Once your package is shipped, we will send you a second email with a final confirmation and instructions on how to track and collect your package.
Orders will be sent out by DHL and will be delivered to your nearest service point. A notification will be sent to you when your package is ready to be collected. If you do not collect your package within 14 days, the package will be returned to Blankens. Please note that you still have to pay the delivery cost for the returned package and the cost will be deducted from your refund.
How do I track my package?
After your order has left our warehouse, you will get an e-mail with a tracking number. Go to dhl.se and enter your tracking number in the search field. You will then be able to see the status of your shipment.
Blankens provides worldwide shipping. However, you pay for the return shipping in case you want to return or exchange an item. All prices include 25% Swedish VAT. Local VAT and import customs, if applicable, may have to be paid in your own country.
- Within Sweden:
Your order is delivered with DHL SKICKA GRÖNT, that helps increase the shift towards more climate friendly vehicles within the Swedish transport network. Every delivery with SKICKA GRÖNT produce corresponding tonne-kilometers with climate friendly technology and/ or renewable fuels in the Swedish transport network.
- To EU Countries:
A flat shipping rate of SEK 200 will be added to your order.
- Outside EU and to the US:
A flat shipping rate of SEK 500 will be added to your order.
When do I get my package?
Your order will normally be delivered within 3-6 business days in Europe.
Worldwide delivery is 10-12 business days.
How do you deliver?
Deliveries are made via the postal service to your nearest service point.
What happens if I do not pick up my package?
If you don't pick up your package, you will be billed a fee of SEK 200 (20 dollars). Make sure to enter your correct mobile number or email address to get a notification when your package has arrived and is ready to be collected.